'An Impressive Bit of Creative Writing': Cafe owner destroys Karen's 1-star review with scathing response

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  • 01
    Font - Posted by u/rainier-cherries 4 hours ago ņ Insane customers left a review and our boss is taking no prisoners Review I 1 review ★★★★★ 4 hours ago NEW Wish I could give 0 stars. Coffee arrived cold, and tasted bad. Service was terrible, we sat for over an hour and the hostess told us our ticket hadn't even been processed yet. One person in my family has allergies, so we called in advance to see if they could accommodate for those allergies, and they said we could. She was the only one who
  • 02
    Font - ← | 1 review : 4 hours ago NEW Wish I could give 0 stars. Coffee arrived cold, and tasted bad. Service was terrible, we sat for over an hour and the hostess told us our ticket hadn't even been processed yet. One person in my family has allergies, so we called in advance to see if they could accommodate for those allergies, and they said we could. She was the only one who got her food, but even then the waiter got her order wrong and gave her a plate full of food she couldn't eat. When we
  • 03
    Font - Hello 55 minutes ago (Owner) That's an impressive bit of creative writing. Have you thought about becoming a novelist? At any rate, please allow me to correct your fabrications. Your coffee "arrived cold" because your table sent all of it back when it first arrived, stating it was not yours. After the confusion this caused, it was eventually determined that we did indeed send the right drinks to the right table, however not before they sat for a while. Keep in mind that these were four sp
  • 04
    Font - You did not "call in advance" to discuss your sister's allergies- you listed them in a written guest request when you booked your reservation online. We went out of our way to comply with all of the noted allergies during an extremely busy brunch service (we had notes on your sister's condition from her previous visit as well), and nothing was served to her that violated the information that was given to us. Your sister ordered a cheese plate with aged cheeses only, along with sides of to
  • 05
    Font - and we do We take allergies very seriously at go out of our way to make accommodations when possible. We are not, however, mind-readers, nor are we medical professionals. These are unreasonable asks of any restaurant. Another thing we take seriously is the mental health of our staff. When it is clear that a guest is being unreasonable to the point of disrupting our entire service, we will disengage and ask that guest to leave, as we did with you and your party. I'm happy that you've decid
  • 06
    Font - rainier-cherries OP 39 min. ago Not sure if this constitutes as proof, but these are their notes in our system for the visit. 18 Reply Share XC5TNC 25 min. ago She cant have dairy but can have cheese? Just sound fussy tbh Reply Share Vote
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    Rectangle - Alert the Chef VISIT NOTES Alert the Manager €8 Allergy Birthday GUEST REQUESTS My daughter has to follow a special diet we would love to order cheese plate for her with aged cheese - we did that before. She cannot have gluten, soy, eggs, sugar, milk (she can do cheese if aged not mozzarella). WE dined with her at your place before and it went well, if maybe to surprise her with fruit plate for her birthday it would be great. Thanks + Add tags
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    Font - North-Ad-5058 - 3 hr. ago It's missing "f you" at the end Reply Share 195 asianabsinthe. 3 hr. ago I'm thinking if you run that whole response through a translator it'll return with "FU FU FU FU FU FU FU FU..." 47 ↓ Reply Share
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    Font - Stephen 501 3 hr. ago This is a great example of telling someone yourself in the politest way to go ft possible. 150 rainier-cherries OP 3 hr. ago He's both sassy and articulate. Great traits in a boss. 88 Reply Share 15 Reply Share Stephen501 2 hr. ago Love it! Glad to hear there's still some good bosses in the world. Reply Share
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    Font - kayrod417 2 hr. ago 10/10! I am going to study this, so I can learn to tell people to f. off properly. ✩ 46 Share Reply
  • 11
    Font - Shiloh_4336 2 hr. ago Bravo to the boss. 26 Reply Share
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    Font - imnotacrazyperson · 3 hr. ago Hmm wouldn't bringing outside food Into the commercial kitchen be a health code violation? I worked at a place where we couldn't store employee food anywhere in the walk-in for that reason, had to keep it in a separate fridge. I'm pretty sure we got dinged because someone took a sip from a bottle of soda and put it on a shelf in there to cool off a while before the inspector came. 42 Reply Share
  • 13
    Font - neapoleandynamite · 56 min. ago A very satisfying response! 43 ↓ Reply Share

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